Salary:Volunteer Position
Position Description: Technical Support Technician helps LFC with client based tech support by directly working with clients. A Tech Support Technician will diagnose the computer issue based off of client's description of symptoms. Will ensure that the repair form has been properly filled out before receiving client’s computer and after fixing it. Adheres to quality control procedures. Assists in other duties as needed.
Responsibilities:
- Diagnosing computer related problems.
- Ensuring repair forms are properly filled out.
- Utilizing the local server to install software to new computer systems
- Testing Hardware; Printers Speakers, etc.
- Following quality control procedures in order to complete the computer-refurbishing process.
- Perform other related duties as assigned.
Qualifications:
- A general understanding of Windows OS 7-10
- Strong ability to troubleshoot various tech support issues and work independently or as part of a team as required.
- Good communication skills.
- Some College preferred but not required.
- A+ Certified (or in process of becoming A+ Certified) preferred but not required.
- Previous floor/shop experience preferred but not required.
