The Administrative Lead performs administrative and office support activities for LFC. Duties include receiving telephone calls, greeting and directing visitors, word processing, creating spreadsheets and filing. Manage and train the administrative assistants. Handles the cashier drawer and cashier paperwork. Reports to the Volunteer Coordinator, the Program Manager, and the Executive Director. Answers questions and delegates administrative tasks based on skill levels. Will complete higher level tasks as needed as well. Extensive software skills are a plus but not required, as well as Internet research abilities and strong communications skills.
Salary: N/A, this is a volunteer position.
Responsibilities:
- Answer phones and check recorded voicemail messages.
- Greet visitors and determine client or donor needs.
- Help clients fill out Low-Income Service Applications and computer sales.
- Ensure all documents are properly filled and filed.
- Data entry.
- Ensure that the front office is clean; vacuuming, wiping down surfaces, emptying trash cans, checking restrooms.
- Conduct regular inventories or materials to be purchased.
- Perform other related duties as assigned.
Qualifications:
- Prior work experience in a non-profit organization a plus
- Excellent customer support service abilities and commitment are required with minimum of 2 years of experience in area related to office administrative support service is a plus.
- Excellent skills in the areas of organization, attention to detail, time management, ability to manage multiple tasks, define and set priorities and problem solve are required.
- Very strong ability to think ahead, take personal initiative, work both independently and as a team member, collaborate and coordinate with others
- Excellent writing and grammar skills and general communications abilities written and verbal are required
- Bi-lingual is a plus
- Proficiency in Microsoft Word, Excel, PowerPoint is a plus.
- Excellent phone and written communication skills
- Familiar with Monterey County and its demographics are a strong plus.
- Must have reliable transportation and maintain valid driver’s license and insurance coverage.
- Must be able to attend weekend events as necessary.
